01 - CUSTOMER SATISFACTION SURVEY
Report Index
How did you first learn about our [Product/Service]?
Please select the store where you purchased the [Product/Service].
Were our sales people helpful enough?
Please select the main [Product/Service] benefits that influenced you purchase decision.
Please indicate you level of safisfaction with the [Product/Service] in the following areas:
How do you feel about our [Product/Service] in general?
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague?
Please enter any additional comments or ideas you would like to share with us.
Would you like our customer care group to contact you personally?
What is your ethnic or cultural background?
Your gender is:
Please select your age.

           
How did you first learn about our [Product/Service]? Response Percent Response Total
TV  10% 3
Newspaper  6.7% 2
Radio  10% 3
Internet  53.3% 16
From a friend/relative  16.7% 5
Other  3.3% 1
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
       
Please select the store where you purchased the [Product/Service]. Response Percent Response Total
Store 1  26.7% 8
Store 2  43.3% 13
Store 3  23.3% 7
N/A  6.7% 2
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
Were our sales people helpful enough? Response Percent Response Total
Yes  63.3% 19
No  26.7% 8
Other  10% 3
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
           
Please select the main [Product/Service] benefits that influenced you purchase decision. Response Percent Response Total
[benefit 1]  46.7% 14
[benefit 2]  36.7% 11
[benefit 3]  53.3% 16
[benefit 4]  36.7% 11
[benefit 5]  33.3% 10
Other  16.7% 5
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 

  Please indicate you level of safisfaction with the [Product/Service] in the following areas:
Very Satisfied  Satisfied  Neutral  Dissatisfied  Very Dissatisfied 
Very Satisfied chart
Satisfied chart
Neutral chart
Dissatisfied chart
Very Dissatisfied chart
Response Total 
Value for the price 40%
(12)		 33.3%
(10)		 13.3%
(4)		 10%
(3)		 3.3%
(1)		 Export 30
Quality 48.3%
(14)		 31%
(9)		 13.8%
(4)		 6.9%
(2)		 0%
(0)		 Export 29
Ease of use 20%
(6)		 36.7%
(11)		 36.7%
(11)		 6.7%
(2)		 0%
(0)		 Export 30
After-sale support 20%
(6)		 30%
(9)		 36.7%
(11)		 6.7%
(2)		 6.7%
(2)		 Export 30
[area 1] 20%
(5)		 40%
(10)		 28%
(7)		 12%
(3)		 0%
(0)		 Export 25
[area 2] 20.8%
(5)		 33.3%
(8)		 37.5%
(9)		 0%
(0)		 8.3%
(2)		 Export 24
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
How do you feel about our [Product/Service] in general? Response Percent Response Total
Satisfied  60% 18
Neutral  36.7% 11
Not satisfied  3.3% 1
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
Would you recommend the [Company] and its [Product/Service] to your friend, relative or colleague? Response Percent Response Total
Yes  63.3% 19
No  23.3% 7
Other  13.3% 4
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
 
Please enter any additional comments or ideas you would like to share with us. Response Total
   14
Total # of respondents 30.     Statistics based on 14 respondents     0 filtered;     16 skipped.
 
   
Would you like our customer care group to contact you personally? Response Percent Response Total
Yes  33.3% 10
No  66.7% 20
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
             
What is your ethnic or cultural background? Response Percent Response Total
European  46.7% 14
Latino  13.3% 4
African-American  3.3% 1
Asian  6.7% 2
Native American  10% 3
I prefer not to tell  20% 6
Other  0% 0
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
     
Your gender is: Response Percent Response Total
Male  50% 15
Female  36.7% 11
I prefer not to tell  13.3% 4
Total # of respondents 30.     Statistics based on 30 respondents     0 filtered;     0 skipped.
 
             
Please select your age. Response Percent Response Total
13 years or younger  0% 0
13-21 years  10.7% 3
21-25 years  17.9% 5
25-35 years  39.3% 11
35-50 years  25% 7
50-65 years  3.6% 1
65 years or older  3.6% 1
Total # of respondents 30.     Statistics based on 28 respondents     0 filtered;     2 skipped.